FAQs

Coffee needs to be kept in an airtight environment. Once you have opened your coffee use the resealable zipper to keep it fresh. You can also store your coffee in an airtight container, preferably glass, not plastic. We recommend a cool dark place away from any moisture (as it is the enemy!), e.g the pantry. In hotter climates or humid weather you can keep it in the fridge but it must be airtight as coffee absorbs odours and moisture. It is ok to keep in the freezer if you are not a regular user.

We source the best coffee beans in the world and to help bring out the best flavours we roast specifically for each brew method. This helps highlight the unique aspects of the coffee when using that particular brewing method.

For Plunger brew methods, we roast the coffee lighter than we do for our Espresso coffee. The lighter roast highlights different characteristics of the coffee. With a light roast, there is more fruit, less body and brighter acidity compared to the sweetness of an espresso coffee. The aim with plunger coffee is to keep the flavours sharp, bright and clear.

Espresso Coffee on the other hand is roasted at a higher temperature to caramelise the coffee beans. This brings out more sweetness, body, depth and balance to the coffee when brewing with an espresso machine.

Purchasing the correct coffee for both your taste and brewing method of choice is key to making the perfect cup of coffee. So, if your coffee is being prepared manually via a plunger, pour over, drip filter, Aeropress or Cold Drip, we recommend using our single origin and plunger range.

The plantations from which the coffee beans originated have been certified by a world certification organisation; the Organic Crop Improvement Association (OCIA), which means no chemicals have been used in the growing process. Our Certified Organic coffee is imported.
AQIS, Australia’s quarantine department, is one of the strictest in the world. Organic green bean is tested off shore before landing and does not require any fumigation if it passes inspection. If the inspection fails it can no longer be sold as organic coffee.

We test the Organic Blends annually or if there is a bean change (either origin or crop).

If a test came back positive for mycotoxins we would remove the statement, ‘Mycotoxin Free’ from the product on our website. This is why we don’t put ‘Mycotoxin Free’ on the coffee bags.

We only source the most premium coffee beans from the best growing regions of the world which reduces the possibility of Mycotoxins being present. We are confident with our process that it is unlikely to happen but cannot guarantee it.

Rainforest Alliance certified plantations are from the Central and South America. They are certified by a non-profit organization out of New York and practice sustainable agriculture, reforestation, protection of waterways, and build schooling and housing for the workers. The profits go back to the owners and workers. They render themselves organic as the coffee grows under rainforest canopy.

Our dark chocolate–coated products don’t contain any dairy ingredients and are made with 60% cocoa solids. However, they’re produced in a facility that also handles dairy, so they may contain traces of dairy.

While many vegans are comfortable with this, they may not be suitable if you have a strict vegan diet or a dairy allergy.

They’re dairy-free in ingredients but not certified vegan due to possible cross-contact.

Our milk chocolate-coated products do contain dairy.

We offer free shipping on orders over $70, or a flat $14.95 for smaller ones.

Place your order by 11:00am (AEDT) and we’ll do our best to ship it the same day, orders placed after that head out the next business day. Depending on your location, we ship via Australia Post or Aramex, with Express Post available for an extra charge. As we’re in a rural area, next-day delivery isn’t guaranteed, so check the Australia Post website for estimated times.

We roast coffee three times a week, ensuring your beans are always fresh and full of flavour. We carefully time our dispatch so that by the time your order arrives, your beans have had the perfect amount of time to ‘degas’ and are ready to brew right away. For more information about the important process of degassing, click here.

Education is key to revealing the potential in coffee!


Our experienced team will provide your baristas with training to ensure that they are engaged, equipped and empowered to bring out the nuances and flavour profile of our coffee.

Yes we can ship to almost anywhere in the world. If you would like to send a parcel overseas, please contact us to obtain a quote.

We are not a café, however you are more than welcome to visit and purchase fresh coffee from us for you to brew at home.

If you have any questions please feel free to contact us and we will be more than happy to assist you.